CellionaireRefund Policy
Effective November 2, 2026. Plain and simple:
Payments are final
Once your cells are live, your payment is not refunded, for any reason, including when someone else takes your cells. Anyone can take any cell at any time by paying 1.5× its last price, and the original owner receives nothing when that happens. A cell's price going back to $1 after 24 hours is not a refund either.
When you do get a full refund
- Image rejected: your image order did not pass review. Nothing on the canvas changes and the full amount is refunded.
- Review timed out: the review did not finish within 12 hours of payment. Treated the same as a rejection: full refund.
- Late payment: your payment arrived after the reservation ended, so the cells were not applied. Contact us and we refund it.
- Charged in error: for example a duplicate charge for the same order. Contact us and we will fix it.
How refunds are paid
Refunds go back to the original payment method. You can follow an image order on its status page (In review → Live, or Rejected → Refunded).
Removed content
If we remove content because it breaks the Terms (for example the content rules), it is not refunded.
Contact
Email hello@cellionaire.com with your order number.